Cancellation, Exchange & Refund Policy

At our store, we take great care to ensure that every product is packed and dispatched in the best possible condition. As our products are natural, consumable, and hygiene-sensitive, we maintain the following policy:

Cancellation Policy

• Orders can be cancelled only before they are dispatched.

• Once an order has been shipped, it cannot be cancelled.

• If eligible, the refund for a cancelled order will be processed to the original payment method within 5–7 business days.
  
  

Return Policy

• We do not accept returns on any of our products.

• Since our products are natural and consumable, returns cannot be accepted due to hygiene and quality standards.
  
  

Exchange Policy

We offer a replacement only in the following cases:

• The product received is damaged during transit.

• The wrong product has been delivered.

• The product is defective upon delivery.

To request a replacement:

• Contact us within 48 hours of receiving your order.

• Share your order number along with clear photos or an unboxing video showing the issue.

• Claims made after 48 hours may not be eligible for replacement.

Once the issue is verified, a replacement will be shipped at no additional cost.

Refund Policy

• Refunds are provided only if a replacement cannot be arranged for an eligible claim.

• Refunds are not applicable for:

  • Change of mind

  • Personal preference

  • Incorrect product selection by the customer

  • Orders that have already been delivered in good condition

Approved refunds will be processed to the original payment method within 5–7 business days.

Contact Us

If you have any questions regarding your order or need assistance, please contact our customer support team with your order details. We are happy to help.